The successful management of casinos depends on the roles played by each employee. A pit boss in the casino is an individual who controls casino floor operations. The objective is to ensure seamless game operations. Also, pit bosses supervise dealers, watch for errors, and check if proper procedures are followed.
Over the years, the pit boss job has evolved. Initially, a pit boss was the casino manager; nonetheless, in recent times, their roles include overall management of the casino floor. Like any other career, casino experience is crucial to secure the job. Below are a few aspects that answer the question, "what do pit bosses do?"
Handle Player Disputes
With the wide selection of live casinos and land-based casinos, player disputes are prevalent. This is because sometimes, there may be dealer and player errors at the casino. In such cases, the pit boss is considered as the final authority on disagreements or petitions. Hence, comprehension of the table game regulations is crucial.
Occasionally, the disputes may get out of hand. For such cases, the casino pit boss can request the input of the manager. Floor management also entails handling issues such as surveillance, credit, computer pencil obligations, and game protection. The pit boss in any casino is trained to spot and deal with issues that are still in development.
To answer the question “what do pit bosses do” employee supervision includes monitoring servers, cashiers, security guards, dealers, and other workers who operate on the casino floor. Besides overseeing current employees' performance, pit bosses can fire or take disciplinary action against them. The pit boss is also required to hire and train the new recruits.
Moreover, the casino pit boss creates and updates the employee work schedules and responsibilities. In this regard, the duties also include approving requests for sick days, shift changes, vacations, or personal off days. A pit boss in the casino is also required to organize payrolls for all the employees under their supervision.
A lot of paperwork characterizes land-based casinos. In most instances, the pit boss in the casino is required to keep track of every progress. The pit bosses need to draft a report on the wins, losses, inventories, and credits. The paperwork is done when the dealers change or at the end of every shift.
The pit boss is continually keeping a record of the guests and table wins. Also, handling aspects such as cheating, card counting, and scams are part of their administrative responsibilities. The daily shift reports should also be prepared for the shift managers. In any casino, the administrative duties of each pit boss or floor supervisor are standard.
An Insight Into the Responsibilities of a Casino Pit Boss
Presently, a pit boss is one of the most in-demand jobs in the casino. But what do pit bosses do? Learn more about the duties of a pit boss.