What makes for a great casino live dealer? A well-trained dealer is a crucial aspect of gameplay on live casinos, so this is an important consideration. The right dealer will adopt a slick and professional approach to gameplay while remaining warm and friendly. They will also be fluent in the native language of the player, making gameplay accessible to all.
These are just a few of the things that the best live dealers need. Take a look below for a few more critical aspects of the top live dealers in the market.
Professional Attitude and Training
The live casino dealer will need to have a highly professional attitude. They will essentially act as the center point of the gameplay, and they will need to keep the experience moving forward for players while simultaneously retaining a warm and friendly tone.
They’ll also need to be very highly trained. They will need to know their games inside out, with a clear understanding of all the rules and gameplay elements. This instills confidence in live casino game players while also maintaining a smooth and streamlined gaming experience for everyone involved.
Native Speaking Dealers
Live casino games are offered in a range of different international locations, and the remote nature of gameplay just adds to this global potential for live casino gaming. Of course, a range of locations means that many different languages need to be supported.
Casinos will support the player experience with language translations in support and within the user interface. However, the best live online casinos will go beyond this. They will provide native language speaking dealers to offer fluent interactions to live casino players. Many dealers will be multilingual, offering gameplay in a wealth of different player languages to enhance the overall experience.
Confidence and Politeness
Live casino dealers need to exude confidence and self-assurance. After all, they are the hosts of the gaming experience, so the attention of the player is drawn to them. If they appear nervous or not in control of the situation, this does not look good from the player's point of view. Instead, the dealer must remain cool, calm, collected, and confident at all times.
This applies even when things do not go to plan. For instance, if there is a problem with the audio or video feed, the dealer will need to be able to communicate clearly to make themselves understood. They should also remain unruffled if there are any issues during gameplay — all of this contributes to a positive experience for the player.
The best live casino dealers should ensure that this confidence never comes across as rude or impolite. Politeness and a welcoming attitude to players are key aspects of the dealer's job.
Live dealers are found in studios across the world, serving gamblers and communities in various locations. While the remote nature of the live online casino environment means that players can — in theory — access live dealer games like blackjack from wherever they are in the world, the reality is a little different.
Casinos still need to operate casino studios that are close to customers — this ensures that internet connection speeds and other factors are guaranteed. Bosses will also want to make sure that they are able to deliver live dealer casino games in the native languages of their players.
Most live casinos that operate for players in Europe will provide live dealers in European-based studios. Many of these studios are based in locations such as Malta or in Eastern European nations like Romania. This is because of the relatively welcoming approach that local authorities adopt to live casino games in these locations.
Romania and other Eastern European nations are particularly popular due to the relatively low labor costs and other expenses. This means live casinos that serve Western Europe will generally operate live dealers in studios and on casino floors in the East of the continent.
Common Languages Spoken by European Live Casino Dealers
Live casino dealers based in European studios will generally be fluent in the most common languages spoken in Europe — for example, English, Spanish, French, and German. This enables the casino to provide an international experience for players, even beyond the boundaries of the continent.
Live dealers are generally fluent in locally spoken languages, too, and they will likely be natives of the location where the studio is based. For instance, an online casino live dealer in a Romanian studio may be fluent in Romanian as a native speaker. The casino may seek to support other languages in the region, such as Russian or Eastern European languages.
The Asia Pacific market is a highly diverse one, and this is reflected in the live casino studios that are found in this region. It's also a rapidly developing sector, and this makes the region a very popular choice for live online casinos seeking to expand and corner new markets.
Asia Pacific live gaming studios are located in areas such as China, Malaysia, the Phillippines, Singapore, and Thailand. Even countries that do not permit online gambling — or gambling of any kind — such as China, may be able to host live online dealers and casinos. This is because the gambling activity is not taking place in the country itself.
Languages in Asia Pacific Live Casino Studios
Live dealers in the Asia Pacific region will be fluent in the major international languages of their target demographics, which may include English and French for some markets, or Arabic and Russian in others.
Chinese — including both Mandarin and Cantonese — may also be spoken by live dealers in this region. This is due to the large number of Chinese speakers, particularly in markets such as Singapore, Malaysia, Hong Kong, and Macau. Other common Asian languages such as Japanese and Korean may be supported by the dealer.
The North American market is becoming increasingly important for live dealer casinos. This is because of the growing number of states and territories across the US, Canada, and beyond that now permit gambling.
Many live dealer online casinos will provide studios here in North and Central America, staffed by live dealers who are equipped to support local gamers.
Languages of Live Casino Dealers in North America
North American live casino dealers may provide services in English, Spanish, and French — three of the most common languages spoken across the continent. Canadian casino dealers are more likely to be fluent in French, while those in the US or in locations such as Costa Rica will often provide English and Spanish language services, respectively.
Indigenous languages may also be spoken, particularly in locations where Indigenous People's gaming operations are protected by law.
South America is a difficult market for live online casinos to break into. This is because most of the countries across the continent do not permit casino gambling, nor other forms of betting and wagering. Peru is one of the few exceptions here, so live casinos may opt to base their studios and their dealers in this jurisdiction.
It may be possible for live casinos to operate dealers in other countries, too. Some countries are happy to accept live dealer casinos on their shores, provided that the gambling activities are not aimed at players from within their borders. This can be risky, however, as the local authorities may decide to change their minds.
Languages for South American Live Casino Dealers
The primary language in Peru is Spanish, and this is also the case for most South American countries. As a result, live casino dealers in this part of the world are generally fluent in Spanish. They may also provide dealer services in the Portuguese language spoken in Brazil, the Dutch language spoken in Suriname, or in the French and English languages spoken in Guiana and Guyana.
Indigenous languages may also be spoken by South America's live casino dealers.